These are interesting times for those involved in the business of communications. Data and voice networks are converging, the lines between telephones and computers are blurring both on the desktop and in the mobile space. After years of development, third generation mobile phone networks are finally available on a scale large enough for widespread use. The mobile phone has become a business tool every bit as vital the PC and as handsets become increasingly complex they are presenting users with an equally challenging set of buying and management issues. Separating voice enabled PDAs from mobile handsets with PDA-like features is difficult since the two types of device offer very similar features. In order to ensure the focus of this article[…]